Return Policy

Every pair is hand-painted to order specifically for you, so returns are limited to cases where something is genuinely wrong with the product.

What's covered

• Items that arrive damaged in transit
• Items with a manufacturing defect — peeling paint, application errors, or the wrong design produced

What's not covered

Because each pair is made to your specifications, we can't accept:

• Change of mind after ordering
• The wrong size selected at checkout
• Dissatisfaction with a design you approved before production
• Normal wear, or damage from machine washing, harsh chemicals, or heat

Minor variation in brushwork, texture, or exact color placement is inherent to handmade work and isn't a defect.

How to request a return

1. Email support@kixcustoms.com within 14 days of delivery.
2. Include your order number and clear photos of the damage or defect.
3. We review and respond, usually within 1–2 business days.
4. Once approved, we arrange a replacement or refund depending on the issue and what you'd prefer.

Cancellations

Orders can't be cancelled or changed once placed — production begins shortly after confirmation. Please check your size, design, and shipping address carefully before completing checkout.