FAQ

How long until I get my pair?

1–2 business days processing, 3–7 business days painting, then 7–10 (Priority) or 12–17 (Standard) business days shipping.

Can I send my own design?

Yes. Email support@kixcustoms.com with a reference and we'll reply within 1–2 business days with price and timeline.

Do I see it before it ships?

For custom design requests, yes — we send a mockup for approval. Catalog designs ship as pictured.

Will the paint crack or peel?

Not with normal wear. We strip the factory coating first and seal with a flexible finisher so the paint moves with the shoe.

How do I clean them?

Soft brush, mild soap, lukewarm water. Wipe gently, air dry away from heat. Never machine wash or tumble dry.

Are they waterproof?

Water-resistant, not waterproof. Light rain is fine; soaking isn't.

Can I cancel or change my order?

No — production starts right away. Check your size before ordering.

Do you ship internationally?

Yes, worldwide. Customs fees and duties are the customer's responsibility.

Something arrived damaged.

Email support@kixcustoms.com within 14 days with photos. We'll replace or refund.